We are looking forward to restrictions lifting so we can see more clients in person. However, we are not changing any of our COVID-Safe protocols. Please read through our procedures below in anticipation of your return to LEAR.
All bookings are currently being made by phone or email
All payments are currently being taken by phone or on site by card (contactless)
Please come to your appointment or class ready to participate; there will be no changing facilities available
Please ensure you bring with you a full water bottle, a towel and appropriate footwear – socks MUST be worn for ALL Pilates classes.
There will be no on-site reception service, shop sales or refreshments available for the foreseeable future
When you arrive at the building, please wait for your appointment/class outside as the door will be locked
Please be punctual – the door will be locked by the team member in time for the session to start promptly. There will be no one in Reception to let you in after the session has started.
Classes and appointments are not overlapping and numbers are reduced to allow for social distancing.
Your team member will open the door and invite you in and will ask if you have had any COVID-19 symptoms in the last 14 days, namely a high temperature, new and persistent cough or change in sense of taste and smell – if you answer yes to this, you will be asked to return home and self-isolate for at least 10 days or until you have a negative test result, as per government guidelines. We will then contact you on day 11 to review the situation.
Your team member will take your temperature on entry with a contactless thermometer – anything over 38 degrees C will be deemed too high to attend and you will be asked to return home and isolate for at least 10 days or until you have a negative test result, as per government guidelines. We will then contact you on day 11 to review the situation.
Please follow this link to see current NHS guidelines: https://www.nhs.uk/conditions/coronavirus-covid-19/
We are following the government guidelines regarding clients returning from abroad.
On entry, please sanitise your hands with the hand sanitiser available by the entrance. There will be other bottles of hand gel available for your use throughout the building
Please bring a face covering with you to wear while you move through the building. We will have a limited supply of disposable masks for your use (in a class setting this is advisable but not essential; in a 1:1 setting you MUST wear a face covering).
Please avoid use of the toilets where possible; there will be flushable antibacterial wipes available for those who do use the toilets – please use one before and after use.
Please take heed of the signs and stickers around the building reminding you to sanitise your hands, keep your distance from others and adhere to the one-in-one-out procedure.
Please follow any arrows shown
Please do not use any equipment without the supervision of your instructor
During classes, there will be no touch or physical correction given (if this is deemed clinically necessary, the Health Partner will use new PPE).
Please be aware that our team will not have time between appointments and classes to chat as before, due to strict cleaning routines. However, if you do require advice or feedback relating to your session, make it known to the team member who will contact you later.
Please do vacate the building as swiftly as possible, avoiding use of the toilets where possible. No changing facilities will be available.
No showers will be in use.
On leaving, please sanitise your hands with the gel provided by the exit.
Your team member will show you to the exit and see you out.
If you experience any COVID-19 symptoms, please let LEAR know ASAP and we will advise on your next steps with regard to attendance.
Please note: if we ask you to return home to isolate, you will not be charged.
All Health Partners have been trained to use a chemical fogging solution. We spray this around the studio or clinic room after each use and it kills all bacteria and viruses on all surfaces and materials.
Our buildings and facilities are thoroughly and regularly cleaned.
Health Partners deliver sessions in line with our COIVD-19 risk assessment.
Our booking system acts as our Test and Trace database so that we can contact people about confirmed cases if necessary.